Pacific

Developing Talent for Operational Excellence
San Francisco International Airport (SFO) strives to be one of the best airports in the world and the top employer in the Bay Area. To help achieve this goal, FUSE Executive Fellow Mark Avnet partnered with SFO to design and implement the SFO People Strategy, a first-of-its-kind strategic roadmap enabling... Read more
Improving the Care Experience for Patients and Staff
The San Francisco Health Network (SFHN) serves more than one in eight San Franciscans annually. Along with several projects to improve the patient experience, SFHN is committed to providing a positive care experience across the network. FUSE Fellow Cori Schauer helped design a service framework to change the SFHN’s approach... Read more
Climate Action Through Electric Vehicle Readiness
To help San Francisco develop a plan for widespread electric vehicle adoption, FUSE Fellow Lars Peters developed a series of recommendations based on best practices from cities around the world and input from city and community stakeholders. Lars based his recommendations on analysis of available data, oriented them towards specific... Read more
Designing Fleet Management for a Sustainable City
The City and County of San Francisco owns and operates a fleet of more than 7,000 vehicles and pieces of equipment that provide vital functions to the city. As the Fleet Management Division moves to new facilities, FUSE Fellow Keigo Yoshida partnered with the City Administrator’s Office to analyze vehicle... Read more
Strengthening Accountability With Online Technology
The San Francisco Ethics Commission was established to provide education and enforcement of ethics, campaign finance, and lobbying laws. FUSE Fellow Gayathri Thaikkendiyil was tasked with developing a plan to redesign and modernize the commission’s website and e-filing project, with the ultimate goal of increasing public engagement and government accountability.... Read more
Improving Health Outcomes and Experiences Through Management Development
The Los Angeles County Department of Health Services (DHS) has recently been making major strides toward becoming a more unified, integrated and coordinated healthcare system. As part of that work, the department seeks to better engage and develop supervisors and managers. FUSE Fellow Kamina Smith helped the department develop a... Read more
Optimizing Laboratory Effectiveness and Efficiency
With its integrated system of 19 health centers, four hospitals, 670,000 unique patients and 20,000 staff members, the Los Angeles County Department of Health Services (DHS) is the second largest municipal healthcare system in the nation. FUSE Fellow Mala Nanda spearheaded an effort to help DHS integrate its laboratory services... Read more
Reimagining Funding for Affordable Housing
Los Angeles, like many major U.S. cities, is facing a housing affordability crisis. While the city has a severe shortage of affordable housing, prices have grown four times faster than incomes since 2000. FUSE executive fellow Frederick White worked with the Office of the City Administrative Officer and other departments... Read more
Optimizing Port Operations for Economic and Environmental Impact
The Port of Los Angeles is the largest container port in the United States. While the port is a model of innovation and sustainability, it must also keep up with increasing competition and continue to improve its operations. FUSE executive fellow Andrew Scott’s work with the port focused on developing... Read more
Promoting Employee Wellness Strategies to Improve Health and Performance
Los Angeles employs nearly 50,000 people, making it one of the largest employers in the region. To achieve its goal of creating a healthier, happier workforce, the city’s Personnel Department launched a Wellness Program, beginning with the 24,000 members of its Flex Benefits Program. FUSE Executive Fellow Joan Centanno led... Read more