Strengthening Coordinated Service Delivery for Residents Experiencing Homelessness
Amanda Pegues
City and County of San Francisco — Department of Homelessness and Supportive Housing
AMANDA PEGUES is an organizational strategy and transformation leader with experience spanning technology, financial services, and consulting, including leadership roles at Intuit, Amazon, PwC, and JPMorgan Chase. She specializes in organizational design, operating-model transformation, and helping leaders navigate complex change.
Pegues holds an MBA from Emory University’s Goizueta Business School, completed executive education at Stanford University, and is an ICF Associate Certified Coach (ACC) and Georgetown-trained executive coach.
As a FUSE Executive Fellow with San Francisco’s Department of Homelessness and Supportive Housing, she will focus on strengthening organizational effectiveness, cross-agency coordination, and systems that improve service delivery and community outcomes.
Project
The City and County of San Francisco and FUSE are partnering to strengthen how the Department of Homelessness and Supportive Housing (HSH) coordinates services across its growing system. FUSE Executive Fellow Amanda Pegues will develop a clear, sustainable operating model that aligns workflows, clarifies roles, and improves coordination between divisions. This work responds to rapid growth in HSH’s portfolio and a constrained budget environment. Over two years, it will help residents experiencing homelessness get more timely, responsive support on the path to stable housing.