Cecilia Cheng
New York City – Department of Environmental Protection
CECILIA CHENG has led finance and operations transformation programs for financial services organizations of all sizes, from start-ups to global public companies. Most recently at an insurtech Lemonade, she built and led a support operations function that enabled the global Customer Operations organization to scale efficiently and played a key role in launching two new insurance product lines. She holds a Bachelor’s degree in Business Administration from Boston University’s Questrom School of Business and is a CPA.
Project
New York City’s Department of Environmental Protection (DEP) is enhancing its organizational efficiency through the optimization of a newly designed Project Management Office (PMO). This initiative focuses on refining processes, tools, and methodologies to support long-term implementation success while identifying and implementing strategic projects to improve operational performance. By strengthening project management capabilities and fostering a culture of continuous improvement, DEP aims to enhance its operational efficiency, advance environmental justice initiatives, and deliver improved environmental services for all New Yorkers, particularly in underserved communities.