Hua Wang
2018-2019 | Washington D.C. - Office of the City Administrator
Project
To help residents efficiently access the services they need, Washington D.C. plans to improve customer services across its varied agencies. FUSE executive fellow Hua Wang helped implement an integrated approach to customer service and began the design of a digital platform that simplifies access to these services, transforming the way D.C. employees communicate and improving customer care. Read more