Shelly Termini

SHELLY TERMINI partners with leaders to redesign operating models and modernize core processes, enabling organizations to execute with greater clarity, speed, and accountability.

Termini specializes in operating model and process transformation for complex service and supply chain organizations—helping teams diagnose systemic inefficiencies, define future‑state workflows and governance, and translate strategy into repeatable execution. Her work focuses on eliminating friction across handoffs, clarifying decision rights, and aligning structure, process, and metrics to deliver measurable business outcomes.

Termini brings deep experience at the intersection of business operations and enterprise platforms, enabling operating model designs to be supported by practical tooling and data, not just slide decks. Engagements are characterized by analytical rigor, pragmatic design, and sustained adoption, ensuring transformation efforts result in real improvements across service delivery, cost, compliance, and customer experience.

Termini’s advisory approach is hands‑on and outcome‑driven, supporting leaders from current‑state assessment through future‑state design, roadmap development, and execution enablement. She works alongside executive and operational teams to ensure operating models are scalable, governable, and built to last.

Her recent accomplishments include integrating ORACLE & ServiceNow to enable dynamic fulfillment, building the IS Supply Chain Operations & Engineering team, and enabling Providence to save $1.2m in inventory by implementing a solution for gently used devices.