Building Intergenerational Wealth in the Black Community
In 2020, New Orleans marks the 15th anniversary of Hurricane Katrina and the 10th anniversary of the BP oil spill. From each disaster, the city has rebuilt, but Black residents have been largely left behind, with six times as many Black households living in poverty than white households. These economic... Read more
Connecting Residents to Comprehensive Services
The Los Angeles County Department of Workforce Development, Aging and Community Services (WDACS) provides residents with a range of programs. While many operate efficiently, internal and external communication, coordination, and alignment between programs can be improved to ensure seamless services for residents. To support this work, WDACS enlisted FUSE Executive... Read more
Redesigning Workflow to Increase Efficiencies
At the Los Angeles County Department of Workforce Development, Aging and Community Services (WDACS), staff handling frontline services can spend as much as 60% to 70% of their time on internal workflow. Rather than devoting such an outsized amount of time to procurement, approvals and other internal tasks, the team’s... Read more
Designing Systems to Capture and Share Institutional Digital Content
The Los Angeles Bureau of Engineering is experiencing increased demand for its services. At the same time, a quarter of its employees are nearing retirement. The Bureau recognizes the need to update its infrastructure and create a shared library of digital content to ensure an effective knowledge transfer of ongoing... Read more
Creating a Strategic Plan to Broaden Economic Prosperity
Kansas City has enjoyed a renewal in recent years, with billions of dollars transforming its downtown. But not all neighborhoods in the metropolitan area have benefited equally. The mayor and city leaders want to refocus economic development to be more inclusive and align these strategies with other key objectives, such... Read more