Improving Services Through Smart City Technology | FUSE

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FUSE is a national nonprofit dedicated to increasing the capacity of local governments to engage communities, advance racial equity, and work more effectively for everyone.
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The FUSE Model centers around a one-year full-time public service role in city or county government and includes three primary phases from start to finish.
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FUSE is a national nonprofit dedicated to increasing the capacity of local governments to engage communities, advance racial equity, and work more effectively for everyone.
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The FUSE Model centers around a one-year full-time public service role in city or county government and includes three primary phases from start to finish.
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FUSE Executive Fellows and Alumni are experienced leaders committed to advancing equity through action-oriented partnerships with government agencies.
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Through strategic collaboration, these initiatives harness innovative solutions and practices to bridge gaps in healthcare access.
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The City of Los Angeles is working to improve quality of life for all residents, including underserved communities, through the use of data, technology, and user experience design. To help advance this goal, the City of Los Angeles’ Information Technology Agency (ITA) hired FUSE Executive Fellow Dawn Comer to develop a strategic plan to improve city services through data and technology.

Dawn brought together cross-departmental stakeholders to craft use cases for smart city solution pilots that could be implemented via public-private partnerships in the areas of public safety, mobility, health and wellness, connectivity, and digital inclusion. Dawn also engaged with the community to gain insights into user experience and to generate design data points. Working with ITA’s data scientist, Dawn also provided a framework for consistent and streamlined evaluation of projects in the Data Science Federation, a data analytics collaborative between 14 colleges and universities and city departments. These efforts are helping the city embrace innovation, and prepare for the continuously evolving impact of technology on how services are designed and delivered.

DAWN M. COMER (2017-18) has more than 15 years of experience in business strategy, solutions development, and marketing and communications for consumer product, technology, and media and entertainment companies. Most recently, Dawn worked to create digital business solutions to improve her client’s brand performance and differentiate their consumer experience. She also spent two decades at IBM and worked in consulting at PricewaterhouseCoopers. Dawn earned a B.S. in electrical engineering from North Carolina Agricultural & Technical State University and an MBA from the University of Southern California's Marshall School of Business.

2017-2018 | City of Los Angeles - Information Technology Agency

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