Leveraging Technology for Efficient Government Service Delivery | FUSE

About Us
About Us
FUSE is a national nonprofit dedicated to increasing the capacity of local governments to engage communities, advance racial equity, and work more effectively for everyone.
About us Overview
Our Model
The FUSE Model centers around a one-year full-time public service role in city or county government and includes three primary phases from start to finish.
Our Fellows & Alumni
FUSE Executive Fellows and Alumni are experienced leaders committed to advancing equity through action-oriented partnerships with government agencies.
FUSE Careers
FUSE is a national nonprofit dedicated to increasing the capacity of local governments to engage communities, advance racial equity, and work more effectively for everyone.
Our Team
The FUSE team and board of directors are committed to driving equitable change locally and nationally.
Work with FUSE
Work with FUSE
The power of government. The experience of community. The impact of new ideas. Together we can build better systems
Work with FUSE Overview
Partner With FUSE
The FUSE Model centers around a one-year full-time public service role in city or county government and includes three primary phases from start to finish.
Executive Fellowship Program
FUSE Executive Fellows and Alumni are experienced leaders committed to advancing equity through action-oriented partnerships with government agencies.
Funders And Supporters
Thanks to the generous support and close partnerships of our funders and supporters, we have been able to deepen our impact on issues that matter the most to communities and the government agencies that serve them.
Newsroom
Read more about our work, partner success, and updates.
Our Projects
Our Projects
Through strategic collaboration, these initiatives harness innovative solutions and practices to bridge gaps in healthcare access.
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Health
Expanding access to affordable health care and mental health resources to improve key indicators of community health.
Justice
Enhancing public safety and reform of criminal justice by changing policing, 911 dispatching, bail, sentencing, probation, reentry.
Education
Improving options for childcare, early education, STEM, out-of-school-time, and post-secondary enrollment and affordability.
Climate
Building new infrastructure, disaster resilience, renewable energy, green economy jobs, and plans to reduce emissions.
Housing
Addressing issues of homelessness, housing insecurity, gentrification, and the need to preserve and build more affordable housing.
Jobs
Increasing the number of living-wage jobs and preparing for the future of work through expanded job training.
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Oakland’s Information Technology Department (ITD) offers advice and support to all city departments so they can better serve residents. FUSE executive fellow Jana Good developed a strategic technology plan for ITD that advances the priorities of the city, while leveraging common technology platforms to ensure holistic, integrated, and extensible solutions. She also supported the city’s COVID-19 efforts, developing and implementing strategic communications for staff to support remote working and continued operations.

To create the strategic technology plan, Jana initially conducted meetings with more than 100 employees from all city departments, including council members and the mayor. Through that process, she identified the city’s most pressing technology needs, prioritizing them in the plan. She also identified several opportunities to begin implementation, including the update and automation of datasets to the city’s Open Data Portal and the creation of a Constituent Management App that enables council member staff to more easily manage resident comments and questions. To help educate departments, she created a monthly newsletter that provides technology updates and tips. Her work helped prioritize, illuminate, and capacitate key technology initiatives for Oakland.