NYC’s Department of Environmental Protection faces growing challenges in providing essential services due to aging infrastructure and climate change impacts, which disproportionately affect low-income residents and communities of color. These populations experience greater vulnerability to service disruptions, water quality issues, and flooding, widening existing socioeconomic disparities. While DEP has begun exploring the potential of technologies like artificial intelligence, quantum computing, and predictive analytics, it has yet to fully harness these tools to improve operations and service delivery.
The project will develop a comprehensive 5-10-year strategic roadmap for technology investments across infrastructure, networking, cybersecurity, and business digitization, with a special focus on emerging technologies. Key deliverables will include a technology strategic plan and visual roadmap document, pilot projects testing selected technologies (such as AI tools, smart sensors for water management, and enhanced cybersecurity protocols), stakeholder engagement systems, evaluation frameworks, and capacity-building initiatives. By modernizing its technological capabilities, DEP aims to enhance operational efficiency, improve customer service, and ensure increased access to clean, reliable water and wastewater services for all New Yorkers, particularly those in historically underserved communities.