Improving the Care Experience for Patients and Staff
The San Francisco Health Network (SFHN) serves more than one in eight San Franciscans annually. Along with several projects to improve the patient experience, SFHN is committed to providing a positive care experience across the network. FUSE Fellow Cori Schauer helped design a service framework to change the SFHN’s approach... Read more
Improving Health Outcomes and Experiences Through Management Development
The Los Angeles County Department of Health Services (DHS) has recently been making major strides toward becoming a more unified, integrated and coordinated healthcare system. As part of that work, the department seeks to better engage and develop supervisors and managers. FUSE Fellow Kamina Smith helped the department develop a... Read more
Optimizing Laboratory Effectiveness and Efficiency
With its integrated system of 19 health centers, four hospitals, 670,000 unique patients and 20,000 staff members, the Los Angeles County Department of Health Services (DHS) is the second largest municipal healthcare system in the nation. FUSE Fellow Mala Nanda spearheaded an effort to help DHS integrate its laboratory services... Read more
Promoting Employee Wellness Strategies to Improve Health and Performance
Los Angeles employs nearly 50,000 people, making it one of the largest employers in the region. To achieve its goal of creating a healthier, happier workforce, the city’s Personnel Department launched a Wellness Program, beginning with the 24,000 members of its Flex Benefits Program. FUSE Executive Fellow Joan Centanno led... Read more
Utilizing Data-driven Strategies To Improve Client Outcomes
The California Health and Human Services Agency (CHHS) is responsible for a wide range of services for Californians including healthcare, social services, mental health services and disability services. CHHS seeks to evolve into a more data-driven agency to help it make smart decisions for more effective services. FUSE Fellow Venkat... Read more