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Expanding access to affordable healthcare, mental health and substance abuse resources, food security, and employee wellness.

Improving Patient Access to Healthcare Services
To improve the patient experience, maximize provider time with patients, and reduce revenue loss from unauthorized services, the Los Angeles Department of Health Services (DHS) recently brought together under one department key functions that facilitate patient access to medical care into unified units within each hospital and clinic. DHS enlisted... Read more
Designing Coordinated Systems of Services to Benefit Seniors
Long Beach has a large, diverse, and vibrant senior population, which is expected to grow significantly over the next decade. The city’s Community Health Bureau partnered with FUSE Executive Fellow Karen Doolittle to help Long Beach improve quality of life for senior residents by linking them to a more coordinated... Read more
Leveraging Strategic Data Analytics
The San Francisco Human Services Agency administers social service programs to promote the wellbeing and self-sufficiency of more than 200,000 low-income and vulnerable individuals. The agency hired FUSE Executive Fellow Sima to analyze data the agency is collecting through its newly upgraded systems and to integrate that analysis into its... Read more
Building a Strategic Marketing Function 
In response to national healthcare reform, the Department of Public Health has undertaken several initiatives, including building a world-class trauma center and developing a citywide health network. Having functioned historically as a safety net provider for vulnerable populations, the San Francisco Health Network is now also working to become the... Read more
Establishing a Statewide Health Innovation Office 
Over the past several years, the California Health & Human Services Agency (CHHS) has been focused on increasing public access to health-related data, operating with greater levels of transparency and embracing more innovative approaches to its operations. CHHS aims to revitalize the way healthcare is provided and promoted throughout the... Read more
Developing an Integrated Response to the Opioid Epidemic
The opioid addiction crisis has risen to epidemic levels in the greater Pittsburgh region, where hospitals handled nearly 2,000 overdose cases in 2014. The Allegheny County Health Department’s response marries public health and public safety in an attempt to more effectively incorporate responses from all sectors. FUSE Executive Fellow Colin... Read more
Improving the Care Experience for Patients and Staff
The San Francisco Health Network (SFHN) serves more than one in eight San Franciscans annually. Along with several projects to improve the patient experience, SFHN is committed to providing a positive care experience across the network. FUSE Fellow Cori Schauer helped design a service framework to change the SFHN’s approach... Read more
Improving Health Outcomes and Experiences Through Management Development
The Los Angeles County Department of Health Services (DHS) has recently been making major strides toward becoming a more unified, integrated and coordinated healthcare system. As part of that work, the department seeks to better engage and develop supervisors and managers. FUSE Fellow Kamina Smith helped the department develop a... Read more
Optimizing Laboratory Effectiveness and Efficiency
With its integrated system of 19 health centers, four hospitals, 670,000 unique patients and 20,000 staff members, the Los Angeles County Department of Health Services (DHS) is the second largest municipal healthcare system in the nation. FUSE Fellow Mala Nanda spearheaded an effort to help DHS integrate its laboratory services... Read more
Promoting Employee Wellness Strategies to Improve Health and Performance
Los Angeles employs nearly 50,000 people, making it one of the largest employers in the region. To achieve its goal of creating a healthier, happier workforce, the city’s Personnel Department launched a Wellness Program, beginning with the 24,000 members of its Flex Benefits Program. FUSE Executive Fellow Joan Centanno led... Read more