Pacific

Improving Patient Access to Healthcare Services
To improve the patient experience, maximize provider time with patients, and reduce revenue loss from unauthorized services, the Los Angeles Department of Health Services (DHS) recently brought together under one department key functions that facilitate patient access to medical care into unified units within each hospital and clinic. DHS enlisted... Read more
Creating an Integrated Approach to Supporting Re-entry Populations
Los Angeles County adopted a series of policies aimed at reducing the prison population, supporting re-entry, and disrupting the cycle of recidivism. As a result of these efforts, more than 10,000 inmates are released from incarceration countywide each month. These individuals face myriad barriers to successful reintegration, including lack of... Read more
Improving Re-entry Programs to Expand Employment Opportunities
In Los Angeles County, a statewide ballot measure that downgraded certain property and drug crimes from felonies to misdemeanors enabled thousands of people to be released from jail. To help successfully integrate this population back into the workforce, the Department of Workforce Development, Aging and Community Services enlisted FUSE Executive... Read more
Creating a Model for Inclusive Civic Engagement
Los Angeles is seeking to increase participation in the city’s vibrant grassroots electoral system, one of the largest in the nation. The City of Los Angeles Department of Neighborhood Empowerment, or Empower L.A., engaged FUSE executive fellow Aparna Mukherjee to help increase civic engagement among young people, and to support... Read more
Developing Leaders to Drive Transportation Safety
With more than 40 percent of its employees eligible to retire by 2020, the Los Angeles Department of Transportation (LADOT) is working aggressively to attract and retain talent as new technologies are disrupting conventional transportation systems. The agency enlisted FUSE executive fellow Andrea Lipton to develop a leadership training program... Read more
Lifting Minimum Wage Workers Out of Poverty Through Wage Enforcement
The city of Los Angeles recently enacted an ordinance to increase the minimum wage to $15 an hour by 2020. The city’s Bureau of Contract Administration worked with FUSE executive fellow Mark Lee to support implementation of the wage increase, which is expected to benefit more than half a million... Read more
Streamlining Housing Development Operations to Support Strategic Business Decisions
In an effort to better manage its assets, the Los Angeles Housing and Community Investment Department (HCID), which develops and preserves affordable housing, neighborhood investments, and social services for low- and moderate-income families, created an Asset Management Division. To help the division improve its operations, FUSE Executive Fellow Sean Doss... Read more
Improving Services Through Smart City Technology
The City of Los Angeles is working to improve quality of life for all residents, including underserved communities, through the use of data, technology, and user experience design. To help advance this goal, the City of Los Angeles’ Information Technology Agency (ITA) hired FUSE Executive Fellow Dawn Comer to develop... Read more
Strengthening Business Relations Using Strategic Marketing and Communications
Los Angeles is working to strengthen its support for small businesses, particularly those in traditionally underserved neighborhoods, by developing better communications with business owners about available resources. The city’s Office of Finance recruited FUSE Executive Fellow Rafael Bracero to increase the visibility of support services available to small business owners... Read more
Improving Health Through Clean Streets and Food Rescue
Los Angeles offers supportive services to people experiencing homelessness, and at the same time it works to keep public spaces safe and clean. To this end, FUSE executive fellow Ann Zald helped the Bureau of Sanitation and Environment improve its processes for homeless encampment cleanup and waste collection. She also... Read more