Building Effective, Inclusive Approaches to Countywide Coordination of Equitable Services
Los Angeles County, home to 9.7 million residents across 88 cities and diverse communities, is working to improve the coordination and delivery of services with a focus on equity and inclusion. Through the Anti-Racism, Diversity, and Inclusion (ARDI) Initiative and the newly established Prevention and Promotion Coordination and Implementation Team... Read more
Engaging and Empowering L.A. County Youth Towards Achieving Optimal Health Outcomes
Los Angeles County's Department of Public Health, through its Maternal, Child, and Adolescent Health Programs (MCAH), is prioritizing youth health by empowering adolescents to navigate healthcare systems and make informed decisions about their well-being. Collaborating with its Youth Advisory Council—a diverse group of high school and college students—the County will... Read more
Making Marina del Rey and Los Angeles County Beaches More Equitable, Accessible, & Resilient
The County of Los Angeles is leading two significant initiatives to protect and enhance its coastal assets: a coastal resilience initiative and the “Marina del Rey for All” (MdR for All) project. These efforts aim to ensure equitable, inclusive access to beaches and coastlines while addressing challenges such as extreme... Read more
Financial Systems Improvement and Change Management to Strengthen Los Angeles County
Los Angeles County’s Internal Services Department (ISD) plays a critical role in delivering essential services across the County, including IT support, energy management, procurement, and operations, while advancing key diversity, equity, and inclusion (DEI) initiatives. However, ISD’s current rate-setting and billing processes are inconsistent, causing customer departments to have challenges... Read more
Building a System to Improve Customer Communication
The New York City Department of Environmental Protection (DEP) is embarking on a crucial project to enhance its customer communication systems. Managing water, sewer, and wastewater facilities for millions, DEP aims to enrich the environment and protect public health. With over 835,000 accounts, the Bureau of Customer Services generates over... Read more
Strategic Planning for Digital Inclusion
The City of Los Angeles aims to realize its SmartLA 2028 vision, ensuring equitable access to technology, economic opportunities, and public services. The initiative acknowledges the digital disparities prevalent in the city, particularly affecting marginalized communities. To address this, the Mayor’s Office collaborates with FUSE to develop a comprehensive Digital... Read more
Human Rights and the FIFA World Cup
Kansas City, Missouri, is preparing to host the FIFA Men's World Cup in 2026 and recognizes the importance of addressing potential human rights impacts that may arise from the tournament. The City is establishing a Human Rights Advisory Council to support this effort, which will work closely with FIFA officials.... Read more
Supporting LA County’s Transformation into an Actively Anti-Racist Institution
The pandemic highlighted systemic racism in Los Angeles County, particularly in communities of color. The government has committed to not just recovering from COVID-19 but also transforming the system entirely. The Board of Supervisors has declared racism a public health emergency and established an Anti-Racism, Diversity, and Equity (ARDI) Initiative... Read more
Implementing a Framework to Advance Racial Equity in Milwaukee County
It is the unfortunate reality that every American metropolitan area struggles with income inequality, concentrated poverty, unequal incarceration rates, disparate health outcomes, and poor overall quality of life for people of color. Milwaukee is not unique in the comprehensive issues faced by its communities of color, now the majority population... Read more
Developing Equity-Centered Policies to Reduce Harmful Greenhouse Gas Emissions
The City of Kansas City, like many cities throughout the US, is experiencing the impacts of climate change like never before– through increased temperatures, increased periods of drought, and more frequent flooding. Kansas City generates 18 tons of greenhouse gasses per person (three times the world average). In the early... Read more