Financial Systems Improvement and Change Management to Strengthen Los Angeles County
Los Angeles County’s Internal Services Department (ISD) plays a critical role in delivering essential services across the County, including IT support, energy management, procurement, and operations, while advancing key diversity, equity, and inclusion (DEI) initiatives. However, ISD’s current rate-setting and billing processes are inconsistent, causing customer departments to have challenges... Read more
Healthcare Systems Addressing Equity, Diversity, Inclusion, and Antiracism
The Los Angeles County Department of Health Services (DHS) has undertaken a transformative Equity, Diversity, Inclusion, and Antiracism (EDIA) Initiative in response to the recognized public health crisis of racism. The initiative, established in 2021, aims to build a fairer healthcare world for patients and staff through community engagement sessions... Read more
Transforming Medical Documentation to Improve Healthcare Outcomes
The Los Angeles County Department of Health Services (DHS) is collaborating with FUSE on a transformative project to address burnout among healthcare providers and mitigate biases in medical documentation. Operating one of the nation's largest municipal health systems, DHS serves vulnerable populations, including incarcerated individuals and those experiencing homelessness. The... Read more