Supporting L.A. County’s Immigrants
Immigrants comprise 35% of Los Angeles County’s population and make up 44% of its workforce, yet they continue to face economic advancement and justice equity challenges. In response, the Office of Immigrant Affairs (OIA), a division within the L.A. County Department of Consumer and Business Affairs, developed the 2018 Immigrant... Read more
Establishing Countywide Outreach Strategies to Alleviate Poverty
The federal Earned Income Tax Credit (EITC) can be an effective tool to help fight poverty, yet approximately 20 percent of eligible Los Angeles County households are not claiming this credit. To close the participation gap, the L.A. County Department of Business and Consumer Affairs is looking to work with... Read more
Engaging the Community in Support of Bail Reform Efforts in Los Angeles County
The Los Angeles County Probation Department seeks to reform its bail system so that individuals awaiting trial are held out of jail and connected to their communities. To that end, the department’s Pretrial Services Bureau had to revamp its operational protocols to provide varying levels of assessment and post-release services,... Read more
Developing a New Staffing Management Model to Improve Patient Care
To maximize resources and improve patient care, the Los Angeles County Department of Health Services (DHS) continually assesses the efficiency of its operations. As part of these improvements, DHS is working to institute an innovative new return-to-work staffing management model, which will help manage and meet the needs of employees... Read more
Designing a Succession Planning Framework to Improve Healthcare Hiring
One of the largest healthcare systems in the U.S., the Los Angeles County Department of Health Services (DHS) cares for more than 600,000 patients annually. The average DHS employee is over the age of 50, and an increasing number of managers and supervisors in nursing and administration are nearing retirement... Read more