Service Delivery

The Los Angeles County Department of Health Services (DHS) runs the nation's second-largest municipal health system, annually caring for more than 800,000 patients. But like many cities and communities across the country, DHS is experiencing a shortage of primary care physicians. To counter this deficiency, FUSE Executive Fellow Nancy Villasenor... Read more

Laurel worked in Office of Governor Jack Markell of Delaware, where she built the infrastructure to ensure that Science, Technology, Engineering and Math (STEM) education reached every student in the state. She worked on developing and implementing systems and routines to ensure successful completion of major STEM initiatives. She identified... Read more

The City of Pittsburgh is working to update facilities in its recreation and park infrastructure, including public safety buildings, recreation and senior centers, and more than 4,600 acres of parkland, to meet the city’s evolving needs. FUSE executive fellow Chris Hornstein worked with the city’s Office of the Mayor to... Read more

More than 2,000 vehicles that support the delivery of a wide range of public services fall under the purview of the City of New Orleans’ Equipment Maintenance Division (EMD). To support the agency with the management of the fleet system, FUSE executive fellow Monica Soileau worked with the EMD to... Read more

The city of Los Angeles recently enacted an ordinance to increase the minimum wage to $15 an hour by 2020. The city’s Bureau of Contract Administration worked with FUSE executive fellow Mark Lee to support implementation of the wage increase, which is expected to benefit more than half a million... Read more

Denver’s Public Works Department is seeking to bolster the city’s public transportation system in response to dramatic population growth over the last several years. To support this goal, FUSE Executive Fellow Chris Dishno developed a strategy to strengthen coordination and collaboration between the department and the state Regional Transportation District.... Read more

Mark was tasked with improving operations in Los Angeles to produce more livable, economically viable neighborhoods. During his fellowship, he worked with the Office of the City Administrative Officer to design and advance reforms of the city’s public works departments, business improvement districts program, and quality of life enforcement teams.... Read more

The City of Los Angeles’ Department of Public Works (DPW) oversees the delivery of critical infrastructure, services and systems that are vital for the quality of life and public safety of city residents. FUSE worked with the City Administrative Officer to assess the current state of Public Works, evaluate options... Read more

Nearly 90% of students in the Fresno Unified School District live below the federal poverty line. FUSE Fellow Wendy McCulley worked to align the District and higher education stakeholders specifically around career technical education to increase secondary and post-secondary opportunities for students. Wendy’s work continuously explored ways in which student... Read more

The San Francisco Health Network (SFHN) serves more than one in eight San Franciscans annually. Along with several projects to improve the patient experience, SFHN is committed to providing a positive care experience across the network. FUSE Fellow Cori Schauer helped design a service framework to change the SFHN’s approach... Read more