Service Delivery

Improving Livability in Los Angeles
Mark was tasked with improving operations in Los Angeles to produce more livable, economically viable neighborhoods. During his fellowship, he worked with the Office of the City Administrative Officer to design and advance reforms of the city’s public works departments, business improvement districts program, and quality of life enforcement teams.... Read more
Improving Public Works’ Operations for Better Accountability and Service
The City of Los Angeles’ Department of Public Works (DPW) oversees the delivery of critical infrastructure, services and systems that are vital for the quality of life and public safety of city residents. FUSE worked with the City Administrative Officer to assess the current state of Public Works, evaluate options... Read more
Preparing Students for College and Career Success
Nearly 90% of students in the Fresno Unified School District live below the federal poverty line. FUSE Fellow Wendy McCulley worked to align the District and higher education stakeholders specifically around career technical education to increase secondary and post-secondary opportunities for students. Wendy’s work continuously explored ways in which student... Read more
Improving the Care Experience for Patients and Staff
The San Francisco Health Network (SFHN) serves more than one in eight San Franciscans annually. Along with several projects to improve the patient experience, SFHN is committed to providing a positive care experience across the network. FUSE Fellow Cori Schauer helped design a service framework to change the SFHN’s approach... Read more
Optimizing Port Operations for Economic and Environmental Impact
The Port of Los Angeles is the largest container port in the United States. While the port is a model of innovation and sustainability, it must also keep up with increasing competition and continue to improve its operations. FUSE executive fellow Andrew Scott’s work with the port focused on developing... Read more