Service Improvement

Designing Fleet Management for a Sustainable City
The City and County of San Francisco owns and operates a fleet of more than 7,000 vehicles and pieces of equipment that provide vital functions to the city. As the Fleet Management Division moves to new facilities, FUSE Fellow Keigo Yoshida partnered with the City Administrator’s Office to analyze vehicle... Read more
Optimizing Laboratory Effectiveness and Efficiency
With its integrated system of 19 health centers, four hospitals, 670,000 unique patients and 20,000 staff members, the Los Angeles County Department of Health Services (DHS) is the second largest municipal healthcare system in the nation. FUSE Fellow Mala Nanda spearheaded an effort to help DHS integrate its laboratory services... Read more
Permitting Process Reform
The Los Angeles Bureau of Engineering plays a unique role in overseeing the changing needs of the dynamic city through projects that touch on almost every aspect of life for city residents – from the revitalization of the Los Angeles River to the construction of the Mid Valley Intergenerational Multipurpose... Read more