Connecting Residents to Comprehensive Services
The Los Angeles County Department of Workforce Development, Aging and Community Services (WDACS) provides residents with a range of programs. While many operate efficiently, internal and external communication, coordination, and alignment between programs can be improved to ensure seamless services for residents. To support this work, WDACS enlisted FUSE Executive... Read more
Redesigning Workflow to Increase Efficiencies
At the Los Angeles County Department of Workforce Development, Aging and Community Services (WDACS), staff handling frontline services can spend as much as 60% to 70% of their time on internal workflow. Rather than devoting such an outsized amount of time to procurement, approvals and other internal tasks, the team’s... Read more
Designing Systems to Capture and Share Institutional Digital Content
The Los Angeles Bureau of Engineering is experiencing increased demand for its services. At the same time, a quarter of its employees are nearing retirement. The Bureau recognizes the need to update its infrastructure and create a shared library of digital content to ensure an effective knowledge transfer of ongoing... Read more
Creating a Strategic Plan to Broaden Economic Prosperity
Kansas City has enjoyed a renewal in recent years, with billions of dollars transforming its downtown. But not all neighborhoods in the metropolitan area have benefited equally. The mayor and city leaders want to refocus economic development to be more inclusive and align these strategies with other key objectives, such... Read more
Launching an Opportunity Zone in Fresno
Fresno, located in California’s Central Valley, has made progress in its efforts to end systemic inequities and expand economic opportunities. But city leaders know they must continue to address the persistent economic challenges — exacerbated by the COVID-19 pandemic — faced by residents in marginalized communities. To this end, FUSE... Read more
Attracting and Retaining Finance Talent to Improve City Operations
With nearly a third of workers close to retirement, the Los Angeles Office of Finance was seeking new strategies for recruitment and retention of staff, not only to bring in qualified employees but also to build a pipeline within the department of leaders who feel a sense of stewardship over... Read more
Establishing Countywide Outreach Strategies to Alleviate Poverty
The federal Earned Income Tax Credit (EITC) can be an effective tool to help fight poverty, yet approximately 20 percent of eligible Los Angeles County households are not claiming this credit. To close the participation gap, the L.A. County Department of Business and Consumer Affairs is looking to work with... Read more
Launching an Opportunity Zone for Riverside County
Riverside County, California, has the state’s third highest number of Opportunity Zones. These economically distressed communities, which were designated by the federal government, can potentially benefit from tax incentives that encourage investment and economic development. To create high-quality jobs in key economic sectors, such as manufacturing, tourism, and technology, the... Read more
Launching an Opportunity Zone for San Bernardino County
As part of California’s Inland Empire, a metropolitan region of more than 27,000 square miles and 4 million people, San Bernardino County is located in one of the fastest-growing regions in the state. To create high-quality jobs in key economic sectors, such as manufacturing, tourism, and technology, the Economic Development... Read more
Forging Multi-Stakeholder Collaboration for Community Economic Development
Wichita is working to bring economic opportunity to low-income and underdeveloped neighborhoods. Also located within a number of these neighborhoods are Opportunity Zones, designated disadvantaged areas that can potentially benefit from a federal tax incentive aimed at promoting economic development. To spark and sustain economic development in these areas, the... Read more