Modernizing Customer Service Systems in our Nation’s Capital
Thousands of Washington D.C. residents come to the Department of Consumer and Regulatory Affairs (DCRA) for help with building permits, inspections, and business licenses. DCRA partnered with FUSE executive fellow Jon Quimby to improve the customer experience of residents. Jon focused on the housing inspection process, working with employees at... Read more
Developing a Strategic Plan for Clean, Safe, and Functional Public Facilities
The City of Pittsburgh is working to update facilities in its recreation and park infrastructure, including public safety buildings, recreation and senior centers, and more than 4,600 acres of parkland, to meet the city’s evolving needs. FUSE executive fellow Chris Hornstein worked with the city’s Office of the Mayor to... Read more
Improving Services Through Smart City Technology
The City of Los Angeles is working to improve quality of life for all residents, including underserved communities, through the use of data, technology, and user experience design. To help advance this goal, the City of Los Angeles’ Information Technology Agency (ITA) hired FUSE Executive Fellow Dawn Comer to develop... Read more
Attracting and Retaining Talent to Drive Government Innovation
The City of Long Beach is the second largest employer in Southern California, and is working to recruit quality talent for the public workforce of the future. To strengthen the municipal workforce and sustain the city’s quality of services, the Office of the City Manager partnered with FUSE executive fellow... Read more
Identifying Innovative Financing Models to Benefit Public Parks
Indy Parks, the agency responsible for managing parks and recreation in Indianapolis, partnered with FUSE Executive Fellow Demetrius Glover to identify new funding opportunities for the city’s park spaces. Demetrius collaborated with the Mayor’s Office and Indy Parks leadership to vet high-level financing strategies for urban parks systems. Part of... Read more
Helping to Advance the Administration’s Innovation Initiatives
FUSE Executive Fellow Dan Correa was based at the White House Office of Science and Technology Policy, where he worked closely with senior officials, agency partners, and in collaboration with leaders from industry and the philanthropic sector on a number of issues related to innovation and entrepreneurship in science and... Read more
Improving Livability in Los Angeles
Mark was tasked with improving operations in Los Angeles to produce more livable, economically viable neighborhoods. During his fellowship, he worked with the Office of the City Administrative Officer to design and advance reforms of the city’s public works departments, business improvement districts program, and quality of life enforcement teams.... Read more
Establishing Citywide Gateways to Citizenship
Los Angeles has one of the largest immigrant populations in the country and estimates that 800,000 individuals are eligible for citizenship, but may not be pursuing that status because of inherent barriers in the systems. The Los Angeles Public Library (LAPL) recently launched a variety of programs to help immigrants... Read more
Establishing a Statewide Health Innovation Office
Over the past several years, the California Health & Human Services Agency (CHHS) has been focused on increasing public access to health-related data, operating with greater levels of transparency and embracing more innovative approaches to its operations. CHHS aims to revitalize the way healthcare is provided and promoted throughout the... Read more
Developing a Human Capital Management Plan
One of the busiest airports in the world, San Francisco International Airport (SFO) also strives to be the best airport in the world by providing the highest level of safety and customer service. With 1,600 employees, it is crucial for SFO to excel at recruiting, developing, managing, and retaining world-class... Read more