Service Improvement

Creating a Bridge to Bring Private Sector Talent to San Jose City Government
Jeremy led the city of San Jose’s efforts to implement the TalentBridge program. Working with the Office of Mayor Chuck Reed in San Jose, Jeremy led the development of San Jose’s first public/private partnership to bring pro-bono talent from city companies to make city services more effective for residents -... Read more
Modernizing Customer Service Systems in our Nation’s Capital
Thousands of Washington D.C. residents come to the Department of Consumer and Regulatory Affairs (DCRA) for help with building permits, inspections, and business licenses. DCRA partnered with FUSE executive fellow Jon Quimby to improve the customer experience of residents. Jon focused on the housing inspection process, working with employees at... Read more
Helping Small Businesses Succeed Through Training and Funding
To help small business owners, especially those that are struggling, maintain, rebuild, or grow their businesses, the District of Columbia Business Capital Program (DC BizCap) was established by The Department of Insurance, Securities and Banking (DISB). FUSE executive fellow Flavian Marwa worked with DISB to assess current programs, optimize the... Read more
Supporting Economic Innovation to Boost the City and its Residents
Stockton has been working to ensure that its workforce is prepared for the digital economy. In conjunction with the Mayor’s Office, FUSE executive fellow Ann Rogan helped develop programs that will enhance residents’ professional skills so they can attain sustainable employment. She led the coalition that crafted the city’s Workforce... Read more
Connecting and Communicating Housing Resources to Those In Need
As one of America’s most expensive places to live, the City and County of San Francisco are committed to maximizing the creation and preservation of affordable housing. The Mayor’s Office of Housing and Community Development enlisted FUSE Executive Fellow Kimberly Dubin to help amplify public awareness of the city’s efforts... Read more
Expanding Workforce Opportunities in the New Economy
The City of Pittsburgh has evolved into an emergent innovation hub, a testament to the resilience of an economy that just a few decades ago was almost entirely dependent on steel. At the same time, Pittsburgh faces an unprecedented labor shortfall, with too few skilled workers to meet anticipated demand.... Read more
Expanding Out-of-School Education Opportunities for Underserved Families
The San Jose Public Library has been working to increase after-school and summer learning opportunities for children of low-income families. As a FUSE executive fellow, Lauren Hancock launched a technology-based platform that helps San Jose families discover thousands of out-of-school activities. She also strengthened partnerships with key community-based organizations that... Read more
Developing a Training and Recruiting Plan to Help the Homeless
L.A. County voters approved a measure that significantly increased funding for homeless services. To support the expansion of these services, the Los Angeles County Department of Health Services and the Office of Diversion and Reentry hired FUSE executive fellow Thelá Thatch to develop a plan to recruit, hire, and retain... Read more
Enhancing Operations to Advance Healthcare Services for Inmates
The Los Angeles County Department of Health Services has been working to better address the health needs of its inmate population, including improving the patient flow for its Inmate Reception Center (IRC), the entry point for inmates. As a FUSE executive fellow, Tom Pyun piloted several programs to enhance patient... Read more
Improving Re-entry Programs to Expand Employment Opportunities
In Los Angeles County, a statewide ballot measure that downgraded certain property and drug crimes from felonies to misdemeanors enabled thousands of people to be released from jail. To help successfully integrate this population back into the workforce, the Department of Workforce Development, Aging and Community Services enlisted FUSE Executive... Read more