Building a System to Improve Customer Communication
The New York City Department of Environmental Protection (DEP) is embarking on a crucial project to enhance its customer communication systems. Managing water, sewer, and wastewater facilities for millions, DEP aims to enrich the environment and protect public health. With over 835,000 accounts, the Bureau of Customer Services generates over... Read more
Strategic Planning for Digital Inclusion
The City of Los Angeles aims to realize its SmartLA 2028 vision, ensuring equitable access to technology, economic opportunities, and public services. The initiative acknowledges the digital disparities prevalent in the city, particularly affecting marginalized communities. To address this, the Mayor’s Office collaborates with FUSE to develop a comprehensive Digital... Read more
Strategic Planning for Digital Inclusion
The City of Los Angeles aims to realize its SmartLA 2028 vision, ensuring equitable access to technology, economic opportunities, and public services. The initiative acknowledges the digital disparities prevalent in the city, particularly affecting marginalized communities. To address this, the Mayor’s Office collaborates with FUSE to develop a comprehensive Digital... Read more
Human Rights and the FIFA World Cup
Kansas City, Missouri, is preparing to host the FIFA Men's World Cup in 2026 and recognizes the importance of addressing potential human rights impacts that may arise from the tournament. The City is establishing a Human Rights Advisory Council to support this effort, which will work closely with FIFA officials.... Read more
Supporting LA County’s Transformation into an Actively Anti-Racist Institution
The pandemic highlighted systemic racism in Los Angeles County, particularly in communities of color. The government has committed to not just recovering from COVID-19 but also transforming the system entirely. The Board of Supervisors has declared racism a public health emergency and established an Anti-Racism, Diversity, and Equity (ARDI) Initiative... Read more
Implementing a Framework to Advance Racial Equity in Milwaukee County
It is the unfortunate reality that every American metropolitan area struggles with income inequality, concentrated poverty, unequal incarceration rates, disparate health outcomes, and poor overall quality of life for people of color. Milwaukee is not unique in the comprehensive issues faced by its communities of color, now the majority population... Read more
Developing Equity-Centered Policies to Reduce Harmful Greenhouse Gas Emissions
The City of Kansas City, like many cities throughout the US, is experiencing the impacts of climate change like never before– through increased temperatures, increased periods of drought, and more frequent flooding. Kansas City generates 18 tons of greenhouse gasses per person (three times the world average). In the early... Read more
Advancing Racial Equity in LA County’s Homeless Services System
Los Angeles County is celebrated for its diverse mix of nationalities, cultures, identities, and languages. This cultural richness is stifled by stark racial and socioeconomic inequities that manifest in disparities in health, economic mobility, housing, and homelessness—particularly for communities of color. Black/African American people made up 40% of the total... Read more
Implementing Strategies to Mitigate Disaster and Build Long-Term Urban Resilience
In 2020, Nashville weathered the worst disasters in the city’s 238-year history. This included being hit by a category EF3 tornado in early March – the largest natural disaster in the city since the area’s 2010 flood. Then the outbreak of the COVID-19 pandemic, which briefly debilitated the city’s tourism... Read more
Building an Equity-Driven and Culturally Responsive Government Through Authentic Community Engagement
Brooklyn Center, Minnesota moved to the national spotlight as city leaders responded to the fatal shooting of Daunte Wright, a 20-year-old Black man who was fatally shot during a traffic stop at the height of the Derek Chauvin trial, sparking successive days of protests earlier this year. City leaders have... Read more