Reimagining Homelessness Prevention and Response for the Latino Community
Los Angeles County is addressing the rapid rise among Latino residents experiencing homelessness, which increased by 26% from 2020 to 2022—more than triple the national rate. In response, the County’s Anti-Racism, Diversity, and Inclusion (ARDI) Initiative convened a task force to identify barriers such as language access, immigration status, and... Read more
Financial Systems Improvement and Change Management to Strengthen Los Angeles County
Los Angeles County’s Internal Services Department (ISD) plays a critical role in delivering essential services across the County, including IT support, energy management, procurement, and operations, while advancing key diversity, equity, and inclusion (DEI) initiatives. However, ISD’s current rate-setting and billing processes are inconsistent, causing customer departments to have challenges... Read more
Developing an Accountability Framework to Address the Needs of Black People Experiencing Homelessness
Los Angeles County, home to one of the largest homeless populations in the United States, is prioritizing racial equity in its response to homelessness, recognizing that Black residents—though only 10% of the population—make up 30% of those experiencing homelessness. The County is partnering with FUSE Executive Fellow Ni Kal S.... Read more
Improving Efficiency to Combat Climate Change
In response to the immediate climate change risks facing New York City, particularly in vulnerable communities, the Department of Environmental Protection (DEP) is establishing a Project Management Office (PMO) to enhance its efficiency and effectiveness in addressing environmental challenges. The city is partnering with FUSE to implement this initiative, focusing... Read more
Building a System to Improve Customer Communication
The New York City Department of Environmental Protection (DEP) is embarking on a crucial project to enhance its customer communication systems. Managing water, sewer, and wastewater facilities for millions, DEP aims to enrich the environment and protect public health. With over 835,000 accounts, the Bureau of Customer Services generates over... Read more
Enabling Resilience Capabilities Across Atlanta
In response to the deeply rooted challenges of racial segregation, economic disparity, and limited life opportunities faced by residents in Atlanta, Mayor Andre Dickens has launched a transformative initiative to make the city the best place in the country to raise a child. Recognizing the need for immediate and direct... Read more
Strategic Planning for Digital Inclusion
The City of Los Angeles aims to realize its SmartLA 2028 vision, ensuring equitable access to technology, economic opportunities, and public services. The initiative acknowledges the digital disparities prevalent in the city, particularly affecting marginalized communities. To address this, the Mayor’s Office collaborates with FUSE to develop a comprehensive Digital... Read more
Digital Equity in Broadband Infrastructure
The Los Angeles Bureau of Street Lighting (BSL), with a rich history of innovation, has played a pivotal role in making Los Angeles a pioneering 5G city. In response to the growing digital divide, especially in under-connected communities like Crenshaw Boulevard, BSL is leveraging funds from the American Rescue Plan... Read more
Business Intelligence for Sustainable Community Revitalization
In response to the pervasive issues of blighted properties affecting neighborhoods and economies, the City of Cleveland is embarking on a transformative initiative. With 30% of the city’s land in public hands, the aim is to convert vacant brownfields into accessible jobs, capitalizing on Cleveland’s industrial heritage. FUSE Executive Fellow... Read more
Healthcare Systems Addressing Equity, Diversity, Inclusion, and Antiracism
The Los Angeles County Department of Health Services (DHS) has undertaken a transformative Equity, Diversity, Inclusion, and Antiracism (EDIA) Initiative in response to the recognized public health crisis of racism. The initiative, established in 2021, aims to build a fairer healthcare world for patients and staff through community engagement sessions... Read more