Service Improvement

Developing a Criminal Justice Coordinating Council to Advance Social Justice
To ensure the fair administration of criminal justice, St. Louis and the 22nd Judicial Circuit are working to improve communication, collaboration, and planning. To this end, FUSE Executive Fellow Debbie Allen helped operationalize and institutionalize a Criminal Justice Coordinating Council (CJCC), for which she then served as interim executive director.... Read more
Advancing a Holistic System of Care for the Homeless
San Francisco is piloting an innovative model of healthcare for adults experiencing homelessness. The city and county’s Whole Person Care program assesses patient needs based on a variety of factors that can affect a person’s wellbeing, including housing status, mental health, substance abuse, and involvement with the criminal justice system.... Read more
Leveraging Vacant Properties to Revitalize Neighborhoods
More than 40,000 lots and properties sit vacant in Philadelphia, impacting economic mobility, public safety, and quality of life for many residents, especially those in low-income neighborhoods. To address this problem, the Department of Planning and Development enlisted FUSE executive fellow Amanda Soskin to develop a strategy to manage, activate,... Read more
Working to Alleviate Poverty
One in four residents of Philadelphia lives below the poverty line, a condition that can adversely affect their health, education and employment prospects, physical safety, and more. Recognizing the urgency of this problem, the Mayor’s Office of Policy engaged FUSE Executive Fellow Natalie Barndt to lead a review of existing... Read more
Building a Community-Focused Path to Re-entry
Approximately 40,000 adults are under the supervision of the Los Angeles County Probation Department. To help these individuals successfully reintegrate into communities, the department is working to increase community engagement, peer mentorship, and access to comprehensive wraparound services for justice-involved individuals. To advance these efforts, FUSE Executive Fellow Amy Cross... Read more
Coordinating Social Services to Reduce Recidivism
The Los Angeles County Probation Department seeks to reduce the financial and societal cost of recidivism by helping people reintegrate more effectively into their communities after prison. To support that goal, the department enlisted FUSE executive fellow Barry Goldberg to assess how county agencies involved in re-entry can coordinate to improve... Read more
Applying Human-Centered Design to Improve Workforce Services
The Los Angeles County Department of Workforce Development, Aging and Community Services (WDACS) provides services to connect the most historically vulnerable populations in the County with high-quality jobs and careers. FUSE Executive Fellow Patrick Koppula applied a human-centered design approach to help WDACS integrate and deliver services at key moments... Read more
Improving Outcomes for Justice-Involved Youth
The Juvenile Services Division (JSD) of the Los Angeles County Probation Department is responsible for the well-being and safety of approximately 6,000 justice-involved youths. Providing trauma-informed programming to support the development of these youths, whether they are in probation facilities or the community, is one of its primary goals. FUSE... Read more
Investing in Economic Inclusion to Unlock Broad-Based Growth
Racial and ethnic minorities comprise nearly 70 percent of Long Beach residents, and many of them are small business owners. Supporting these entrepreneurs is a critical part of the city’s 10-year economic plan. The Economic Development Department enlisted FUSE executive fellow Daniel Han to help connect minority and women entrepreneurs... Read more
Creating an Integrated Service Delivery Model to Improve Public Health
Residents of Long Beach have access to more than 40 programs through the Department of Health and Human Services. These programs address a variety of community health needs, including family planning, HIV care, homelessness, veteran support, and more. But there is no department-wide standard for determining client need or eligibility... Read more