Building a System to Improve Customer Communication
The New York City Department of Environmental Protection (DEP) is embarking on a crucial project to enhance its customer communication systems. Managing water, sewer, and wastewater facilities for millions, DEP aims to enrich the environment and protect public health. With over 835,000 accounts, the Bureau of Customer Services generates over... Read more
Enabling Resilience Capabilities Across Atlanta
In response to the deeply rooted challenges of racial segregation, economic disparity, and limited life opportunities faced by residents in Atlanta, Mayor Andre Dickens has launched a transformative initiative to make the city the best place in the country to raise a child. Recognizing the need for immediate and direct... Read more
Strategic Planning for Digital Inclusion
The City of Los Angeles aims to realize its SmartLA 2028 vision, ensuring equitable access to technology, economic opportunities, and public services. The initiative acknowledges the digital disparities prevalent in the city, particularly affecting marginalized communities. To address this, the Mayor’s Office collaborates with FUSE to develop a comprehensive Digital... Read more
Digital Equity in Broadband Infrastructure
The Los Angeles Bureau of Street Lighting (BSL), with a rich history of innovation, has played a pivotal role in making Los Angeles a pioneering 5G city. In response to the growing digital divide, especially in under-connected communities like Crenshaw Boulevard, BSL is leveraging funds from the American Rescue Plan... Read more
Business Intelligence for Sustainable Community Revitalization
In response to the pervasive issues of blighted properties affecting neighborhoods and economies, the City of Cleveland is embarking on a transformative initiative. With 30% of the city’s land in public hands, the aim is to convert vacant brownfields into accessible jobs, capitalizing on Cleveland’s industrial heritage. FUSE Executive Fellow... Read more
Healthcare Systems Addressing Equity, Diversity, Inclusion, and Antiracism
The Los Angeles County Department of Health Services (DHS) has undertaken a transformative Equity, Diversity, Inclusion, and Antiracism (EDIA) Initiative in response to the recognized public health crisis of racism. The initiative, established in 2021, aims to build a fairer healthcare world for patients and staff through community engagement sessions... Read more
Transforming Medical Documentation to Improve Healthcare Outcomes
The Los Angeles County Department of Health Services (DHS) is collaborating with FUSE on a transformative project to address burnout among healthcare providers and mitigate biases in medical documentation. Operating one of the nation's largest municipal health systems, DHS serves vulnerable populations, including incarcerated individuals and those experiencing homelessness. The... Read more
Economic Assessment of Extreme Heat Toolkit
In response to the escalating urban heat crisis in Los Angeles exacerbated by climate change, the City, in collaboration with FUSE, is implementing the Extreme Heat Toolkit. The project addresses the disproportionate impact of heat waves on marginalized neighborhoods. The initiative, led by StreetsLA, involves a comprehensive cost-benefit analysis of... Read more
Reducing Greenhouse Emissions Through Community Engagement
The Washoe County, NV, community is addressing the negative impacts of climate change and the inequitable effects on vulnerable populations through its "Green Recovery Plan." This plan aims to reduce greenhouse gas emissions and improve air pollution while addressing the public health and economic impacts of the COVID-19 pandemic, especially... Read more
Increasing Revenue for Sustainable Water Systems
Water and drainage management in New Orleans faces significant challenges due to outdated metering systems, insufficient staffing, and many delinquent accounts. The Sewerage and Water Board of New Orleans (SWBNO) relies on revenue from water bill payments to upgrade and expand the necessary infrastructure. However, revenue collection has been difficult,... Read more