Service Improvement

Los Angeles County’s Internal Services Department (ISD) plays a critical role in delivering essential services across the County, including IT support, energy management, procurement, and operations, while advancing key diversity, equity, and inclusion (DEI) initiatives. However, ISD’s current rate-setting and billing processes are inconsistent, causing customer departments to have challenges... Read more

In response to the immediate climate change risks facing New York City, particularly in vulnerable communities, the Department of Environmental Protection (DEP) is establishing a Project Management Office (PMO) to enhance its efficiency and effectiveness in addressing environmental challenges. The city is partnering with FUSE to implement this initiative, focusing... Read more

In response to the escalating impacts of climate change on Jacksonville, FL, the city has initiated a project to develop climate-resilient infrastructure design standards. With rising temperatures, increased rainfall, and coastal storms affecting vulnerable communities disproportionately, the city is partnering with FUSE to create a comprehensive Climate Resilient Design Guidelines... Read more

The New York City Department of Environmental Protection (DEP) is embarking on a crucial project to enhance its customer communication systems. Managing water, sewer, and wastewater facilities for millions, DEP aims to enrich the environment and protect public health. With over 835,000 accounts, the Bureau of Customer Services generates over... Read more

The Los Angeles County Department of Health Services (DHS) has undertaken a transformative Equity, Diversity, Inclusion, and Antiracism (EDIA) Initiative in response to the recognized public health crisis of racism. The initiative, established in 2021, aims to build a fairer healthcare world for patients and staff through community engagement sessions... Read more

The Los Angeles County Department of Health Services (DHS) is collaborating with FUSE on a transformative project to address burnout among healthcare providers and mitigate biases in medical documentation. Operating one of the nation's largest municipal health systems, DHS serves vulnerable populations, including incarcerated individuals and those experiencing homelessness. The... Read more

Fort Worth, Texas, faces challenges from rapid growth and development, resulting in the loss of 50 acres of open space each week and increased flood risks. The City has launched the Open Space Conservation Program and partnered with FUSE to analyze and benchmark riparian corridor preservation regulations to address this.... Read more

DeKalb County in Georgia is a diverse county within the Atlanta metro area, with a population exceeding 750,000 people. It is renowned for institutions like Emory University and the U.S. Centers for Disease Control and Prevention, as well as its natural sites and historical landmarks. However, due to ongoing development,... Read more

The community of Durham aims to address the challenge of reducing greenhouse gas (GHG) emissions and promoting environmental justice for historically disinvested communities. By partnering with FUSE, Durham plans to develop and execute a strategic plan to equitably electrify the city's fleet and personal vehicles, focusing on expanding access to... Read more

Across America, the growing housing crisis is causing negative consequences for citizens, especially for low-middle income (LMI) families, resulting in a ripple effect on the economy. Kansas’s major metropolitan centers, such as Kansas City, are feeling the effects of these shortages; the already low supply of available, affordable housing continues... Read more